At Allergymatters.com we are committed to protecting your privacy. We use the information we collect about you to process orders and to provide a more personalised shopping experience. Please read on for more details about our privacy policy.

Controllers of personal information

Any personal information provided or to be gathered by Allergymatters.com is controlled primarily by Allergymatters Ltd.

What information do we collect and how do we use it?

When you order, we need to know your name, e-mail address, delivery address, credit or debit card number and the card's expiry date. This allows us to process and fulfill your orders and to notify you of the status of your order.

¾  E-mail: We will use your e-mail address only to confirm your Internet order or to notify you of the status of your order. If you are a member, we may also email you to occasionally notify you about important functionality changes to the Web site, new Allergymatters.com services and special offers we think you'll find valuable. If you would rather not receive this information, you may opt out by emailing us on marketing@allergymatters.com.  Make sure you change your preferences for each account you hold or e-mail address you have given us.

¾  Telephone: We also ask for your telephone number, which enables us to contact you urgently if there is a problem with your order. For some international deliveries this number may be given to our couriers.

Will Allergymatters.com disclose the information it collects to outside parties?

Allergymatters.com does not sell, trade or rent your personal information to others. We employ other companies and individuals to perform functions on our behalf. Examples include fulfilling orders, delivering packages, sending postal mail, providing marketing assistance, processing credit card payments and providing customer services. Such companies and individuals will have access to personal information needed to perform these functions, but may not use it for any other purposes and are required to process the data in accordance with the UK's Data Protection legislation.

How does Allergymatters.com protect customer information?

When you place orders or access your account information, we offer the use of a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us. Furthermore, as required by the UK Data Protection Legislation, we follow strict security procedures in the storage and disclosure of information, which you have given us, to prevent unauthorised access. Our security procedures mean that we may occasionally request proof of identity before we are able to disclose sensitive information to you.

Other sites links

This site contains links to other sites. Allergymatters.com is not responsible for the privacy practices or the content of such Web sites.

What about "cookies"

Cookies are small pieces of information that are stored by your browser on your computer's hard drive that web sites use to remember information about users. Our cookies do not contain any personally identifying information, but they do enable us to provide features such as recognizing members and to store items in your Shopping Basket. Most Web browsers automatically accept cookies, but you can usually change your browser to prevent that. Even without a cookie, you can still use most of the features in our store, including placing items in your Shopping Basket and purchasing them.

In summary

We are committed to protecting your privacy. We use the information we collect on the site to make shopping at Allergymatters.com as easy as possible and to enhance your overall shopping experience. We do not sell, trade or rent your personal information to others.

Your consent

By using our Web site, you consent to the collection and use of this information by Allergymatters.com. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it and under what circumstances we disclose it.

Tells What you think

Allergymatters.com welcomes your questions and comments about privacy.

Please email us on feedback@allergymatters.com.

© 2002-2003 allergymatters.com All Rights Reserved. Information presented at allergymatters.com is for educational purposes only, and is not a substitute for medical advice or treatment. Use of this online service is subject to the disclaimer and the terms and conditions.